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Shipping & Returns

Shipping Policy

Please allow 1 to 3 business days for your order to be processed. Once your order is processed & your credit information verified, your order is shipped within 7 business days.

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Upon shipping, you will be notified by the e-mail address you provide when your order has been shipped along with the tracking information. Please remember that you must be available to sign for your package and it must be the same address as your billing address. Many times this might mean that you have to pick up your package from the post office.

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  • We do ship to military installations such as APOs.

  • We ship all packages by USPS Priority Mai.

  • We DO NOT ship items to PO Boxes. We only ship within the Continental United States.

  • All address information must be verified.

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Return & Exchange Policy

If you receive your order and are not 100% satisfied with the quality, contact us at lbudd@desmarrebeauty.com with your order number and the problem.  While we have a strict NO REFUND policy, we do allow for a product exchange within ten days of purchase or receipt on all uncompromised hair or other items still in the original package. To make an exchange, please send your original order via a trackable source to:

Lenise Budd

PO Box 1017

Concord NC 28025

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